Help & Support

We're Here to Help

Contact Us

📞 Phone

Toll Free: (555) 123-4567

Hours: Mon-Sun 10am-10pm

📧 Email

[email protected]

Response time: 2-4 hours

💬 Live Chat

Available on our website

Hours: Daily 11am-9pm

📍 Visit Us

123 Main Street

Your City, ST 12345

Frequently Asked Questions

How do I place an order?

You can place an order through our website, mobile app, or by calling us directly. Simply browse our menu, select your items, customize as desired, and proceed to checkout. We'll provide you with an estimated delivery time.

What are your delivery times?

Delivery times typically range from 30-45 minutes depending on your location and current order volume. You can see the estimated delivery time before you complete your order. During peak hours, delivery may take longer.

Do you offer catering?

Yes! We offer catering for parties, corporate events, and special occasions. Contact us at [email protected] or call (555) 123-4567 for pricing and availability. We recommend ordering at least 48 hours in advance.

Can I customize my pizza?

Absolutely! You can customize any pizza on our menu. Choose your crust, sauce, cheese, and toppings. We also offer dietary options including gluten-free crusts and vegan cheese.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and cash upon delivery.

What if I'm not satisfied with my order?

Your satisfaction is our priority. If you're not happy with your order, please contact us immediately. We'll make it right, whether that means remaking your pizza or providing a refund.

Do you have vegetarian or vegan options?

Yes! We offer many vegetarian pizzas and can customize any pizza to be vegan. We also have vegan cheese available upon request.

Can I track my order?

Yes! Once your order is confirmed, you can track it in real-time through our website or mobile app. You'll see when your pizza is being prepared, when it's out for delivery, and get live GPS tracking of your delivery driver.

Do you offer gluten-free options?

Yes! We offer gluten-free crusts for all our pizzas. We take gluten allergies seriously and prepare gluten-free orders separately to prevent cross-contamination.

What are your hours?

We're open Monday-Sunday from 11am-10pm. Holiday hours may vary. Check our website for specific holiday schedules.

Do you have a loyalty program?

Yes! Join our AllState Pizza Rewards program to earn points on every order. Accumulate points and redeem them for discounts, free items, and exclusive offers. Sign up through our website or mobile app.

Can I order for a large group?

Absolutely! For large orders (10+ pizzas), we recommend calling us directly at (555) 123-4567 to discuss bulk pricing and ensure we have adequate preparation time. We can also arrange special delivery times for large events.

Troubleshooting

I'm having trouble with the website or app

Try clearing your browser cache or reinstalling the app. If problems persist, contact our technical support team at [email protected].

My order didn't arrive

Check your order status in the app or website. If your order shows as delivered but you haven't received it, contact us immediately at (555) 123-4567.

I was charged twice

This sometimes happens due to network delays. Check your order history to confirm you only have one active order. If you see duplicate charges, contact us and we'll issue a refund.

I have a food allergy concern

Please contact us before ordering. We take allergies very seriously and can discuss preparation procedures. Call (555) 123-4567 to speak with a manager.

Feedback & Suggestions

We value your feedback! Whether you have suggestions for new menu items, ideas for improving our service, or compliments for our team, we'd love to hear from you. Send your feedback to [email protected].